Office Policies

 

 

Office Policies

We're here for you, and in some cases, 24/7.

Our office is open and available to you five days a week, Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Fridays from 8:00 a.m. to 12 p.m. In the event you need urgent or emergent care in the evenings or on weekends, one of our doctors is always available.  When calling our office after regular business hours, you will be directed to our oncall nurse.

Appointments for routine or well woman care should be scheduled at your earliest convenience to assure you of time availability to suit your schedule.

Please have all insurance information available when you call for your appointment.

It is your responsibility to bring your insurance card, copay and, if required, your referral papers from your primary care provider when you come for your appointment.

In the event you are unable to keep a scheduled appointment, please advise our receptionist as soon as possible. This allows us to keep a flexible schedule for all of our patients.

Good advice is your call.

The Paradise Valley OBGYN office staff is available by phone to assist you with medical questions regarding your obstetrical / gynecological care  Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Fridays from 8:00 a.m. to 12 p.m.

Our nurse returns calls throughout the day in order of priority. If the office staff is unable to answer your medical questions, the physician is always available to you via our oncall nurse. He/she will be consulted and a medical staff member will return your call as soon as possible.  Our patient portal is a great way to ask questions.  Your portal message will be answered during regular business hours. 

If you're calling for a prescription refill, please call your pharmacy. They'll take your information and fax a refill request to us, which will be faxed back the same day. Prescription refills should be made during office hours.